AESDirect Outage

October 29, 2015

AESDirect Outage

This message is intended for AESDirect program users only. If you are not an AESDirect filer, you will not be affected by this outage. AESDirect is experiencing an unscheduled outage.

During this outage, all AESDirect filers may use the AES Downtime Policy. State Department licensable shipments CANNOT be exported under the AES Downtime Policy and must be held until the connection is restored and an Internal Transaction Number (ITN) is received. Once the connection is restored, all AESDirect transactions for shipments that were exported under the AES Downtime Policy must be filed along with any new AES transactions.

AESPcLink users are encouraged to continue creating and storing shipments in a queue on their local computer for transmission when AESDirect is brought back on-line.

If you utilize the AES Downtime Policy for export, please contact the port where you will export from. In lieu of the AES Proof of Filing citation, please use the AES Downtime citation which consists of the phrase AESDOWN, your individual company's Filer ID, followed by the date.

Read the AES Downtime Policy on Customs Border and Protection’s website.

For further information or questions, contact the U.S. Census Bureau's Data Collection Branch.

Telephone: (800) 549-0595, select option 1 for AES
Email: askaes@census.gov
Online: www.census.gov/foreign-trade
Blog: http://globalreach.blogs.census.gov