AHRQ Pharmacy Survey on Patient Safety Culture Webinar

AHRQ Surveys on Patient Safety Culture (SOPS) User Network logo

Using the AHRQ Pharmacy Survey on Patient Safety Culture

Date: October 29, 2013

Time: 2:00-3:00 pm EDT

Register Here: http://event.on24.com/r.htm?e=686372&s=1&k=B14E73E88B80BFF5D898286AE49AAEFF

The Pharmacy Survey on Patient Safety Culture, developed by the Agency for Healthcare Research and Quality (AHRQ), is a measurement tool for improving patient safety culture in community pharmacies. The survey enables pharmacies to assess areas of strength and identify areas for improvement in their patient safety culture as part of their quality improvement activities.

Why is this important? Improving the culture of safety within health care is an essential component of preventing or reducing errors and improving overall health care quality. Join us to learn more about the pharmacy patient safety culture survey and how two organizations are using their survey results to implement patient safety and quality improvement initiatives in their pharmacies. Pharmacies that administer the survey will be able to participate in an upcoming comparative database in September 2014.

Host:

Diane Cousins, RPh, Agency for Healthcare Research and Quality

Speakers:

Joann Sorra, PhD, Project Director, User Network for the Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Surveys on Patient Safety Culture, Westat, Rockville, MD. Dr. Sorra will discuss the survey’s development, areas assessed in the survey, and results from 55 pharmacies that participated in a pilot test of the survey in early 2012.

James Motz, RPh, Specialty Pharmacy – Program Manager, Aurora Pharmacy, Inc., Elm Grove, WI. Mr. Motz will describe how a sampling of Aurora store managers created their own unique quality improvement projects related to the safety of their dispensing processes in their stores based on their safety culture survey results.

Dawn Amerman, Store Manager, Dexter Pharmacy/Village Pharmacy II, Dexter, MI. Ms. Amerman will describe how one of her two stores implemented centralized training to improve teamwork based on their safety culture survey results.


If you have any questions, please contact the Surveys on Patient Safety Culture helpline by phone at 1-888-324-9749 or email at SafetyCultureSurveys@westat.com.