Capita data breach

We were notified on Tuesday 16 May of a suspected data breach by our software contractor Capita, which led to some information about Waltham Forest residents being briefly put in a digitally accessible public folder, which meant that it was possible for people from outside the company to view it. Other councils around the country have also been similarly affected.

The information included people’s council tax balances as of 1 April 2022 and their names, as well some data relating to business rates. No bank or payment details were included.

We are unhappy that Capita has failed in the duty of care we expect of our suppliers and the incident has been referred into the Information Commissioner’s Office (the UK’s data protection watchdog). Capita has told us they have found nothing to suggest these details have been used illegally and, having reviewed the breach, believe the risk is low.

We contact residents via text messages, phone calls, and emails, and there is information on our website so that you can be sure any communications you receive are genuine. Waltham Forest Council will never ask for your bank details over the phone. If in doubt, please call 0208 496 3000 and check with the council directly. 

What to do if you're worried you may have been a victim of a scam or fraud.