Latest Jobs with Nottingham City Council
Nottingham City Council sent this bulletin at 22-01-2016 12:01 PM GMT|
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There are 1 full time (37 hours) and 2 part time (25 hours) posts available. The successful candidate will be responsible for dealing with Council Tax administration and Recovery queries, primarily over the phone but also serving citizens face to face and via correspondence. You will accurately administer Council Tax and maximise collection through a variety of debt collection methods. This is primarily a customer service role based on telephone services. You will develop and maintain a technical, working knowledge of Council Tax administration and Council Tax recovery to enable accurate billing and to maximise collection. You must be able to gain an understanding of customer requirements and demonstrate flexibility and work towards resolving the customer’s needs, and to work as a team member and contribute ideas to assist in improving the work and customer experience. ESSENTIAL REQUIREMENTS: 1. Experience of directly dealing with customers across a range of access channels, and resolving queries. 2. Ability to recognise the different needs of customers and colleagues and adjust individual approach accordingly. 3. Ability to manage customer contact and call control effectively to ensure the customer’s needs are met whilst minimising call duration. 4. Ability to operate within a telephony, target based environment This post requires a standard DBS check. For Informal enquiries please contact Lisa Bowman on 0115 8763988 (lisa.bowman@nottinghamcity.gov.uk) 4 posts available Nottingham City Council is seeking to recruit to a number of new positions in Catering and Cleaning services. The FM Team Leader roles will form the first line management team for 900 frontline cleaners and catering staff across 177 sites in Nottingham. They will also provide a excellent standard of customer service, undertaking a contract management role for our clients for the full suite of Facilities Management services we deliver including, catering, cleaning, waste management, grounds maintenance, window cleaning, PAT testing and pest control. The role will require flexibility in hours of work and the ability to regularly travel between sites. Access to company vehicles will be provided and we are committed to supporting colleagues maintain a healthy work/life balance. ESSENTIAL REQUIREMENTS: You will have excellent interpersonal skills and experience of managing frontline staff and delivering services to clients. They will have the skills and aptitudes to build strong relationships with clients and be able to identify, understand and deliver against client requirements. The positions require a high level of technical competence in catering or cleaning services and in financial and performance management, however, a comprehensive training programme will be delivered to help the candidates with the right attributes reach their full potential in the role. In addition to meeting the skills and competency requirements of these roles, we are also looking for individuals who will share our core values of, taking responsibility, continuously striving for better, working as a team, caring for people and being fair. These principles underpin our approach to business and we are looking for individuals who will embrace them and help shape a working culture with these values at its core. We are offering a competitive salary with outstanding ancillary benefits including an excellent employee pension scheme and annual leave entitlement This post requires an Enhanced DBS Check with Children & Adults Barring List Check (regulated activity with Children & Adults). We are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. For informal enquires please contact Sarah Barton Tel: 0115 8761718 or Email: Sarah.Barton@nottinghamcity.gov.uk
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