Havering Waste
Collection Guarantee
Havering Council is proud to launch the Waste Collection
Guarantee (WCG) scheme to all residents. The scheme is run by Serco, which collect
waste and recycling on our behalf.
The aim of the WCG scheme is if Serco don’t collect your
waste or recycling on time, and are unable to return to collect it in time
after you’ve reported the missed collection, they will donate the cost of your
collection to local charities.
The great news is that the charities are guaranteed £10,000 every
year regardless of whether they miss collections or not. This means that both
the charities and residents will benefit from the scheme.
All residents are automatically part of the WCG scheme. If
you ever find that your waste or recycling collection is missed, just report it
as soon as possible, preferably online using the missed
rubbish collection form.
If you report the missed collection before 12pm, Serco should
return the same day.
If you report the missed collection after 12pm, Serco should
return the next day to collect.
Serco use a computer system in their collection vehicles to manage
their work. This means they will be able to record when they have returned to make
the collection, and if this falls outside of the timeframes above Serco will automatically give the cost of the collection to the donation pot.
Find out more here.
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