We are currently testing an update to ISCIS online. As well as a face lift, we have added some extras for you. When the new version goes live which is planned for March/April 2015 you will be able to extract your case statement in a CSV format and extract a bulk report of interest information. All the current functions will still be available too. We hope this will allow you to use the data more efficiently with your systems.
If you don’t have ISCIS on-line it is easy to get set up. Please give us a call and we will be happy to get you started.
We will send a ‘Quick reference’ guide of how the new options work nearer the go-live date. There maybe a short loss of service at this time but this should only be overnight.
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Our new PO Box address is:
Estate Accounts and Scanning
PO Box 16652 Birmingham B2 2HR
Don’t worry, our old address this will still be active, but if you could take steps to change your records that would be really helpful.
Our current target to get cheque payments despatched back to you is four working days.
From 1 April 2015 we will be changing this target to ‘ISA Payments Requisitioned in two working days’.
We would like to start networking with your IT providers to see if we can work together when looking to make future improvements.
We would be really grateful if any of you could get in touch to advise us of a suitable set of contact details.
In the past you will have contacted us on a multitude of e-mail addresses and numbers but from 23 February 2015 you can simply e-mail or call EAS Customer Services for any queries:
CustomerServices.EAS@Insolvency.gsi.gov.uk
Telephone - 0121 698 4268
We will be taking steps to amend any differing e-mail addresses shown on Gov.uk and ISCIS On-line as near to 20 February as we can. Until these have been updated we will still monitor the usual EAIPS.OnlineSupport and EAIPS.EA.Enquiries inboxes. All unmonitored e-mail addresses will be set with an out of office requesting the sender re-submit their e-mail to the new single point of contact address.
The new look structure on EAS is shown below.
In order to the support using one e-mail address we have devised a best practice naming convention with regard to the e-mail subject field.
We would be grateful if when submitting queries to CustomerServices.EAS@Insolvency.gsi.gov.uk you could use these subject headings to assist us in prioritising your query. We have included a brief explanation of what tasks we undertake underpin the heading. The bold text signifies the e-mail subject. We appreciate that it is not an exhaustive list and will not always be able to be applied.
Processing
High volume data input requests
- IVA Registrations, Completions and Failures
- Trustee/Liquidator/Supervisor change (e.g. court order)
- Request for paying in book
Financial Estate Query
Instructions and enquiries relating to the reconciliation of an estate
- Interest Bearing
- Missing Transactions
- Fee queries
- Movement of monies on estates
- Banking enquiries
- Non access related ISCIS Online queries
Unclaimed
Instructions and enquiries relating to unclaimed monies
- Electronic copies of creditor lists (103/104)
IIR
Instructions and enquiries relating to the Individual Insolvency Register (IIR)
Access to ISCIS Online
- New IP access
- Password resets/Unlock Accounts
Estate Closures
Instructions and enquiries relating to financial closure of Bankruptcies and Liquidations
- Annulments/Rescissions
- Surplus Calculations
- Form 6.50 and Form 4.42
Deferrals
Instructions and enquiries relating to deferral of dissolution
Cancelled Cheques
Instructions and enquiries relating to cheque cancellation
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