One of the key areas of our investigation and enforcement activities is to promote confidence in the UK marketplace by promoting the fair treatment of customers by businesses and individuals. When we tackle investment scams and the people behind them, we are helping to remove those scammers who reduce confidence in the business market place and cause harm to individuals’ financial and general wellbeing.
These scams generally operate in similar ways: cold calling and high pressure selling techniques, with investors “guaranteed” unrealistic returns for worthless commodities. Those targeted are often retired people with savings or lump sums to invest and scams often evolve to take advantage of new developments in technology or environmental issues. This allows fraudsters to exploit investors’ lack of knowledge of newer commodities. Recently, we have wound up a number of companies operating scams involving carbon credits and rare earth metals in which nearly £60 million was taken from around 2,400 investors.
Since June 2007, 168 companies operating investment scams have been wound up in the public interest following action by the Insolvency Service. We have also investigated a number of other investment scams by companies that have entered formal insolvency procedures and have so far disqualified 62 directors who ran those scams, for an average of 10 years each in order to prevent them from being able to control companies during the period of their disqualification. These lengthy bans reflect the seriousness of the conduct identified and the need to protect the public from their actions.
Read more about combatting investment scammers on our website.
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Sarah Albon joins the Insolvency Service on 2 February as our new chief executive. Currently Director of Strategy and Change at HM Courts & Tribunals Service, Sarah has led major change projects. She joins us as we implement our five-year strategy to improve customer services, reduce our costs and continue to strengthen the UK’s insolvency regime.
Sarah commented that she is “excited by the opportunity to lead the Insolvency Service at this important time as we further transform the public services we provide. The agency plays a vital part in promoting long-term economic growth through dealing with financial failure, giving confidence to investors and supporting those affected by financial distress. There are many synergies between the work I have led in the justice sector and the insolvency regime and I look forward to working closely with employees and stakeholders in this new role.”
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The Insolvency Service has been working with the Joint Insolvency Committee to improve the transparency of pre-pack administrations with a revised Statement of Insolvency Practice (SIP 16) expected to be published in March 2015. Pre-packs are a valuable business rescue tool but have often been criticised by creditors because they enable an administrator to conclude a sale without involving creditors. An independent review led by Chartered Accountant Teresa Graham recommended that the standards and guidance around pre-packs should be tightened. The revised Statement will address a key concern in the Graham report about poor practice relating to marketing of business and assets prior to pre-pack deals. A new a set of marketing essentials will be introduced, to be considered before any pre-pack deal is concluded. These include ensuring those who provide valuations are properly qualified and that the marketing has been as wide as possible, (including via the internet) unless there are good reasons not to do so. Transparency will also be a key theme underpinning the revised statement, with IPs having to explain to creditors where any of the key principles of the guidance have not been complied with.
Good progress has also been made by the industry in establishing a pool of independent advisers who will be able to review those pre-packs where the business is intended to be sold to connected parties. There have been over 50 applications and the group is working to get the pool up and running by the end of March.
We continue to exceed our service delivery and customer satisfaction targets for the 2013/14 year. The agency is accountable for meeting a number of published targets around timeliness, customer satisfaction and stakeholder confidence. Our customer satisfaction results are benchmarked against other government departments and agencies that ask the same or similar questions. In 2013-14, the agency achieved:
- the highest staff helpfulness/willingness to help score (96.9%) out of 25 other government departments and agencies
- the joint highest staff politeness/courtesy score (97.8%) out of 16 other government departments and agencies
- the second highest customer satisfaction score (95.4%) out of 44 other government departments and agencies
Targets are also in place to measure the time it takes us to issue reports to creditors, investigate and issue proceedings in disqualification cases and action redundancy payment claims. All these measures are currently running ahead of target. We have appointed an independent market research agency to measure stakeholder confidence and we are also introducing a new customer experience survey this year, which will give us a far clearer view of what drives satisfaction within each of our key stakeholder groups.
The insolvency practitioner rota has been revised and is available on our website. The rota is used by the official receivers to select suitable insolvency practitioners (IPs) to appoint to cases in order to ensure both that there is a fair distribution of appointments and that bankrupts, directors and creditors have a conveniently-located IP appointed. The operation and membership of local rotas are audited and reviewed both by official receivers and centrally. IPs included on the new rota have been re-certified for 2 years from 1 October 2014. The process includes visits by official receivers to IPs to ensure compliance with the criteria for rota inclusion.
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29 January: Insolvency statistics, October to December 2014 published.
29 April: Insolvency statistics, January to March 2015 published.
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