Please make sure all your fallback tests have been verified before you switchover to make sure your VTS is not suspended in the new service.

When you start using the new service you may notice a few things:

• the VT40 and vehicle specific information (VSI) have been removed
• emergency testing has been replaced by contingency testing- make sure you print off a supply of contingency testing documents
• the way to buy slots has changed

Find out more about what’s new before you switch over

Temporary workarounds

When you go live on the new MOT testing service you may also have some problems with the following:.

• resetting your password or PIN
• issuing duplicate certificates
• carrying out retests
• finding contingency testing codes
• contingency testing times
• buying slots
• finding non-component advisories
• seeing odometer readings
• text size on certificates

Find out more about these temporary workarounds

Help and support

If you need to use contingency testing or have any technical problems using the new service you must contact our Business Service Desk (BSD).

0330 123 5654
8am and 8pm Monday to Friday
8am to 2pm Saturday (excluding public holidays)

Don’t contact your Area Office, Customer Service Centre or the Atos Helpdesk as they will not be able to help you.

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