Buy with Confidence - Summer 2013

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Buy with Confidence edition 

This e-zine is compiled by Devon & Somerset Trading Standards Service for members of their Approved Trader Scheme.

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Welcome to the latest edition of Buy with Confidence

We hope all our Members have been enjoying the fantastic weather we have been having lately! The sunshine certainly makes a nice change from the past few summers of rain.

Since our last edition we’ve seen the creation of Devon & Somerset Trading Standards Service, a new joint service commissioned by Devon and Somerset County Councils, which coincided with the launch of BWC in Somerset.

We’re disappointed to confirm that our talks with Which? have not progressed but we are busy working on other projects.  Read on to find out about our plans for an amended logo which emphasises that you are Trading Standards Approved, online customer feedback and revised membership Terms and Conditions. 

You’ll also find reports on a number of firsts including our inaugural Members Forum meeting, the initial networking events and our plans for a hard copy members' directory.   Finally, for the budding actors among you there is an opportunity to be involved in a short film!

Enjoy the rest of the summer and, as always, please feel free to contact us with any feedback


Greater emphasis on ‘Trading Standards Approved’

At the scheme operators conference in May there was unanimous agreement that we needed to place greater emphasis on the fact that BWC members are ‘Trading Standards Approved’

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DevonandSomerset

BWC launched in Somerset - Cornwall coming soon!

We’re delighted to announce that the public launch of Buy with Confidence was held in Taunton on 8 May at Taunton Museum. Find out more


Networking and Business Club

Thank you to all those who attended the first of our Buy with Confidence Networking and Business Club events. The aim of the club is to provide the Buy with Confidence membership with valuable business information and connections relevant to their requirements


Membership Terms and Conditions

We’ve rewritten the Terms and Conditions of membership to make life easier for everyone. We’d like to stress there are no substantive changes but we think the new structure and lay-out are a definite improvement

TsCs

Which? Up-date

Many of you will already know that it is now very unlikely that we will be working in partnership with Which? in the way originally envisaged. This is disappointing after the huge amount of work done to pursue this goal. More information


Customer reviews now available online

CustomerFeedback

Many of you give our pre-paid feedback forms to customers who then return them to us. We’re pleased to announce that customer reviews are now being posted on the Buy with Confidence website



Summer 2013


Members' Focus Group

The newly formed BWC focus group made up of a selection of Devon’s Buy with Confidence members met earlier this year at County Hall in Exeter


Members' Directory planned for 2014

We’re pleased to announce that feasibility work will soon be starting on the publication of a hard copy directory of BWC members


Lights, Camera, Action!

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We’re always looking for new ways to promote BWC and have just been approached by our communications team who are making a series of short films about various initiatives run by Devon County Council.

Can you help?


A recent prosecution

A cowboy builder from Newton Abbot has been handed a custodial sentence after pleading guilty to unfair trading and fraud offences, following an investigation by Devon and Somerset Trading Standards Service


businessnews

ComputerUser

Citizens Advice Consumer Service
0845 04 05 06 or use the online form


tsconnect


tsconnect
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You have received this update as a member of Devon County Council's Buy with Confidence Scheme - we hope you’ve enjoyed it! Give us your feedback here. Difficulty reading this? Contact us for more information about alternative formats.

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Consumer Advice
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from Somerset
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