METRO Salutes Heroic, Lifesaving Actions of Employees

Press Release New Metro Going Places

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Release Date: Aug. 27, 2015

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The Metropolitan Transit Authority of Harris County (METRO) is the region’s largest public transit provider, offering safe, reliable and affordable transportation services about 370,000 times per day. Besides operating more than 1,200 buses on a New Bus Network, METRORail's expanded system includes the Red Line (Main Street and Northline), Green Line (East End) and Purple Line (Southeast). METRO’s services also include: STAR VanpoolMETROLiftHOV lanesHOT lanesBikes-on-Buses/Trains program, Park & Ride, and road improvement projects. Learn more about METRO services at where you will also find information about our T.R.I.P. app, Next Bus Arrival texting and the new digital, interactive rider tool METRO 360 [take a seat].  


METRO Board Recognizes Bus Operator for House Fire Rescue and Others for Workplace Lifesaving Actions

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METRO Board Chairman Gilbert Garcia presents bus operator Paul Nelson with Certificate of Recognition.  Jay Evans with the Houston Fire Department also saluted Nelson for his actions.

The Metropolitan Transit Authority of Harris County(METRO) Board members today recognized the heroic actions of bus operator Paul Nelson who raced towards a burning home and rescued an injured man.  METRO Board members honored Nelson with a Certificate of Recognition proclaiming Nelson "a true METRO hero."

On July 31, 2015, Nelson was driving his route in the Heights area when he noticed smoke pouring from a home and a woman screaming for help.  Nelson parked his bus, asked passengers if he could help and then jumped into action, carrying a seriously injured man from the home to safety. Nelson then ran back to the home to see if anyone else needed assistance.  It was at this point Nelson suffered burns to his hand and neck and had to be doused with water by a bystander.

Nelson has said he does not consider himself a hero.  But to Nelson's wife, his METRO family and the community as a whole, he is a living example of heroism and selflessness.

"This is wonderful, because you could only have imagined what would have happened had he not been quick to respond, quick to action and brave," said METRO Chairman Gilbert Garcia. "The METRO Board extends our heartfelt thanks for his courage and representing the best in METRO employees."

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METRO bus operators honored for saving the life of a coworker. (from left to right) Darrell Willis, Christopher White, Harriet Orville and Danita Jarver

METRO Board members also recognized several employees whose lifesaving actions saved a coworker.  On Aug. 10, 2015 a Hiram Clark bus operator walked into the Hiram Clark facility, went into distress and collapsed.  Harriet Orville was the first person to see the emergency and notified others.  Orville and Danita Jarver, Kevin Wyatt and Darrell Willis began CPR.  James Jordan called 911, while Christopher White effectively operated the automated external defibrillator until EMS arrived.