October 2015
The Department of Administrative Services is pleased to share the following updates from a variety of program areas. Please feel free to share this newsletter with your organization and to send us ideas for future editions.
A message from Clyde Saiki, Chief Operating Officer and DAS Director
This is the first DAS newsletter since I stepped into my new
role as DAS Director and State Chief Operating Officer, and I wanted to take a
moment to express how excited I am to be here. I’ve spent the past several
weeks listening. To employees throughout DAS. To other agency directors. To
those who interact with DAS on a daily basis. To our partners in the
Legislature. Over and over I’ve heard how much better DAS is supporting
agencies, and how much opportunity still exists. It’s the opportunity that
excites me most.
For those who don’t know me, I have worked in state
government for 28 years. First at DHS, then ODOT and now here at DAS. Two years
ago I spent some time with DAS as interim Chief Human Resources Officer. That
gave me a front row seat for many positive changes within the agency, and I
plan to carry those experiences into my current role. I also got to know DAS as
a member of your Customer Utility Boards and through other state leadership
teams.
We’ve made great strides these past few years – working
across agencies to tackle statewide challenges. Relationships are stronger,
structures are in place to coordinate our common efforts and share information,
and we’re generating more success stories each day. But there is always room
for improvement.
DAS exists to support state agencies in the delivery of
services to Oregonians. The better we do our job, the better you can do yours.
If you have ideas on how we can get better don’t hesitate to share them. I’m
always listening.
-Clyde
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In January 2012, the Enterprise
Leadership Team sponsored a real estate project that held promise of
substantial savings for the state. The project began with the DAS Real Estate
program commissioning an outside consultant to confirm that a radical change to
leasing practices would prove enormously beneficial for the state.
DAS Real Estate used contemporary industry practices to re-negotiate
39 state leases of at least 10,000 square feet that were set to expire in
2013-15. The buy-in of the agencies involved and the tenacity of DAS’ leasing agents
ultimately proved the keystones of success. As of July 2015, the gross lease
savings to state agencies and Oregon taxpayers tallied more than $64 million.
Agencies helped achieve these results by agreeing to longer
lease terms and the possibility of moving, and consolidating space for greater
efficiencies. And DAS’ leasing agents applied the new approach to every
transaction in their portfolio, not just the original leases within the project
scope, yielding results no one imagined.
For more information, contact Shannon Ryan, 503-428-3362.
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State CIO Alex Pettit has named Tony Black, pictured at left, as Enterprise Technology Services Administrator. "Over the last several months Tony has done a tremendous job as the
acting ETS Administrator," said Dr. Pettit. "He has provided leadership and stability to his
team during a time of change."
Since joining the ETS team, Tony has provided day-to-day operational
support while assisting with developing a framework that will enable ETS
to thrive in a changing environment. Tony brings a
wealth of knowledge having served as the Deputy ETS Administrator; a
Strategic Technology Officer for the Department of Transportation; the Chief
Information Officer for Lane County; and Technology Director for Hermiston and
Stanfield School Districts. Outside the public sector, Tony was
a field engineer for two private companies, and he served as a submarine
nuclear engineer in the U.S. Navy.
Tony
will continue to help Dr. Pettit set the strategic direction for ETS, as well as
continue process improvement efforts and strengthening customer
relations.
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Publishing & Distribution now offers wide format printing for high quality banners, posters, window clings, wall graphics, signs, and more, up to 58 inches wide and as long as your imagination. The high quality print is produced using eco-friendly, aqueous latex inks for vibrant colors and durability. Contact Publishing & Distribution’s customer relations team at 503-373-1700 or PnD.Info@oregon.gov for details.
Better yet, come see the new printer in action at P&D’s open house on Wednesday, October 21, between 10 a.m. and 3 p.m. celebrating 168 years of printing service. RSVP is requested but not required. Publishing & Distribution is a secure facility, so please bring your photo ID (state badge or driver’s license) when attending.
The DAS Surplus Property hosts a sale on all federal
property on October 19, with a free customer barbecue between 11:30 a.m. and 1
p.m. Eligible agencies and non-profit organizations can take 20% off the
purchase price of federal property in stock. Inventory includes heavy
equipment, meals ready to eat, and many other new and unused items. View
the catalog for the 20% off sale.
Agencies are always welcome to search for property through
the Surplus Property website, www.oregonsurplus.com.
Simply click on the “Search Inventory” box to view property available at the
Salem warehouse, or click on “Agency Resource Page” for instructions on how to
search for property available through the federal government.
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The 2015 Legislative Assembly passed HB 2375 relating to
oversight and accountability in public procurement. Among the many provisions,
the new law requires that anyone conducting a procurement or administering a
contract has professional experience or receives training in solicitation
documents, contract terms, administration and performance, scope-of-work
statements, vendor relationships, managing risks and auditing.
For contracts over $150,000, agency directors are responsible
for reviewing and verifying these employees have read and understand all DAS
and DOJ advice, as well as retaining signed verification documents. To help support
agencies in complying with the new law, DAS will make a presentation at an
upcoming all-directors’ meeting, send updates by email, provide documentation
packets, and as requested, consult with agencies by phone or in-person.
Agency directors should contact their Designated
Procurement Officer or Dianne Lancaster,
503-378-3529, to ensure they are ready to meet these obligations by the
effective date – Jan. 1, 2016.
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October is National Cyber Security Awareness Month - a time to
engage and educate people with the goal of raising awareness about cyber security
and increasing resiliency. Use the links below to promote a
“cyber aware” culture in your agency.
Toolkits from the Multi-State Information Sharing &
Analysis Center
http://msisac.cisecurity.org/resources/toolkit/
Tips and resources from the Department of Homeland Security
http://www.dhs.gov/national-cyber-security-awareness-month
DAS leaders gather each quarter to report and discuss a wide
range of performance measures related to accomplishing the DAS mission. The DAS
service divisions also report and discuss business-related performance measures
quarterly to DAS Customer Utility Boards. Today, we’re looking at some of the
measures developed for the Enterprise Goods and Services division (EGS).
Percentage of
warrants returned to agencies: EGS tracks the number of warrants (payments
to vendors and clients) sent back to agencies for mailing as compared to the
number mailed directly from Publishing & Distribution. This measure is important
because shuttling warrants back to agencies increases the likelihood of rework
or fraud; it also increases the amount of time and number of people handling
the documents, potentially reducing efficiency.
The current goal is to return fewer than 10% of warrants, a target
not met since measuring began in late 2013. The percentage has ranged from a
high of 11.41% to a low of 10.44%. This past quarter, EGS returned more than
11,000 warrants. Sometimes good business reasons exist for returning warrants to
agencies, but EGS encourages every agency to examine its processes to increase
the number mailed directly from P&D.
Percentage of
Publishing & Distribution print jobs not needing rework: This measure
is important because rework adds time to a printing job and costs money. By
tracking this measure, P&D managers can determine whether workflow changes
are needed. Since beginning this measurement, EGS has exceeded the target each
quarter, with 99.1% the lowest percentage of jobs not requiring rework.
Percentage of
accounting transactions posted without error: This measure is meaningful
not only to DAS but to more than two dozen client agencies who purchase
accounting services from the DAS Shared Financial Services program. As with
print jobs, accounting errors cause rework, which increases the cost of each
transaction.
The target is for 95% of all transactions to post
accurately. In the six quarters EGS has reported on this measure, they have met
or exceeded the target each time. Results have ranged from a success rate of
96.1% to 98.1%.
The division does not always meet all of its quarterly
targets, but knowing where programs stand is important in improving processes.
All DAS service divisions have developed measures in conjunction with DAS’ Customer
Utility Boards. You can find them online at http://www.oregon.gov/DAS/CUB/Pages/sla.aspx.
Contact Bret West, 503-378-5526, if you have
questions about the Enterprise Goods and Services measures and results.
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