Some people received wrong National Core Indicator survey

Minnesota Department of Human Services

Disability Services Division eList

LEAD AGENCY ARCHIVE | STAKEHOLDER ARCHIVE

Feb. 5, 2016

TO: Lead agency staff and all interested stakeholders
FROM: DHS Disability Services Division
EFFECTIVE: Immediately
PURPOSE: To alert lead agency staff that some families and guardians of people with disabilities were sent the wrong National Core Indicator survey
CONTACT: Call the DSD Response Center at 651-431-4300 or email DSD.ResponseCenter@state.mn.us

Some people received wrong National Core Indicator survey

Recently, some families and guardians of people with developmental disabilities were accidently sent the wrong survey for the National Core Indicators project.

DHS contracts with the national survey firm, Vital Research, to conduct the National Core Indicator surveys. Some surveys are conducted in person with people with disabilities, others are mailed to families and guardians. In the last week of January, Vital Research accidently sent the wrong survey to some people.

Vital Research currently is calling everyone who received the incorrect survey to apologize and to offer to conduct the survey over the phone. At the same time, they are sending an explanation letter (PDF) and the correct survey to families and guardians.

Lead agency action

Please encourage people to accept our apologies and the apology of our contractor, Vital Research. And please encourage people to accept this opportunity to share their experiences. 

If people prefer to offer their input on the phone, please ask them to call Vital Research toll-free at 888-848-2555 to make an appointment.

For more information

For questions about this mix-up, or if someone needs help reading or understanding the attached letter, or if they need an interpreter, please call the Disability Services Division Response Center at 651-431-4300 or email DSD.ResponseCenter@state.mn.us.

For more information on Vital Research please visit the Minnesota Vital Research website.