New customer-service improvements have made getting certified as a mechanic in Michigan a much more convenient process, Secretary of State Ruth Johnson announced this week.
A new electronic system for administering state mechanic certification tests is now available in Secretary of State offices that speeds up getting test results and makes testing easy for customers and staff.
Residents can now take state mechanic certification tests on testing kiosks in 80 offices throughout Michigan, which allow "quick pass" completion the moment the test-taker correctly answers a predetermined percentage of questions. Test questions and answers are scrambled, further enhancing the security of the tests.
In another leap forward in convenience, some form of mechanic testing is now offered in all 131 Secretary of State offices – up from 73 offices. Also, regardless of whether a mechanic or potential mechanic is testing at an office that offers kiosks or one that still uses paper tests, test-takers can now receive results before they leave the office, a major improvement from the old system, which could take five days or more to get results back to test takers in the mail. A few years ago, the wait averaged four weeks.
The new program is the latest advancement in Johnson's nonstop drive to provide modern, cost-effective services that save time for customers.
"Our goal is service that is convenient as well as high quality," Johnson said. "Using these kiosks for mechanic testing and providing immediate results makes the process easier and saves time.
"We're excited about this next step in our customer service revolution and look forward to announcing additional innovations."
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Michigan's driver education program received high praise from a National Highway Traffic Safety Administration-sponsored panel of national experts, Michigan Secretary of State Ruth Johnson announced this week.
 "The report calls our driver education and traffic safety programs exemplary," Johnson said. "It's a testament to our commitment to providing meaningful driver education training that helps keep young drivers – and everyone else on the road – safe. We value the chance to be measured against high national standards as part of our goal to keep improving."
Michigan is the seventh state to go through the voluntary driver education assessment sponsored by NHTSA. Experts from Oregon, Ohio, North Carolina, Virginia, and Washington D.C., reviewed Michigan's driver education program, identified strengths, accomplishments and problem areas, and offered suggestions for improvement.
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