ExpressSOS Connect

SOS teaming with AAA MI, Huntington Bank in customer service partnership

Customers will have access to the most-popular Secretary of State online services at select AAA Michigan branches, and Huntington Bank will share its customer service best practices through a new partnership, Secretary of State Ruth Johnson announced on May 29 at the Detroit Regional Chamber's Mackinac Policy Conference.

"This public private partnership – called ExpressSOS Connect – will bring even more convenience to our customers by giving them one more way to access our most-popular online services," Johnson said. "Most customers will also be able to take advantage of our Print-N-Go feature by printing their receipt and carrying it with them as proof until their tabs, driver's license or state ID come in the mail.

"And Huntington is sharing its best customer service data and best practices with our team, which will help us improve our branch operation even more."

AAA Michigan plans to provide customers with access to the Secretary of State's online portal at ExpressSOS.com through computers and printers at their branch offices in downtown Detroit, Livonia and Grand Rapids by early fall. Signage and other materials will showcase what online services are available. The pilot project is expected to eventually expand to all of AAA Michigan's 31 locations.

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Johnson greets students at Capitol

Secretary of State Ruth Johnson enjoyed visiting with a fourth-grade class from Fenton (pictured) and a class from Plymouth at the state Capitol on May 28. Johnson talked about the history of the building, voting and other topics with the youngsters and fielded their questions.

SOS Mobile Office has good run at Grand Prix

The Secretary of State Mobile Office (MBO) was on site for the Detroit Belle Isle Grand Prix from May 30 through June 1 and had a successful run helping racing fans.

Staff performed transactions and provided information to hundreds of customers during the three-day stay.

The MBO is a full-service office on wheels that assists customers in taking care of Secretary of State business at events across Michigan, including renewing license plate tabs, signing up to be an organ donor and renewing driver's licenses.

Upcoming stops for the MBO include:

Race for the Cure - Chene Park in Detroit, 7 to 11 a.m. June 7.

Vicksburg Old Car Festival in Kalamazoo County - 5 to 10 p.m. June 13; and 9 a.m. to 4 p.m. June 14.

Shining Star given to Dr. Joyce deJong

Secretary Johnson honored Ingham County Medical Examiner Dr. Joyce deJong with a Shining Star award for her longtime support of organ, tissue and eye donation in Michigan. See TV-10 story

In other great organ donation news, congratulations to the University of Michigan on 50 years of organ transplants!

MI-TIME Line pilot is getting rave reviews

With more than a quarter million transactions completed, the MI-TIME Line pilot program in 10 SOS offices is earning praise from customers grateful for the convenience it provides.

The system allows customers to make appointments ahead of time from home or by checking in at a kiosk at the office. Then they can run errands or do what they want while waiting, until the system notifies them it is almost their turn at the counter.

"First time using the online appointment system. I loved it," said one customer. "I will always use it and will tell everyone about it. Great idea."

What a resource!

What Every Driver Must Know, first published decades ago and updated as needed, has helped millions of Michigan residents learn the rules of safe driving.

Pick up a copy at any office or download it. Keep a copy in your vehicle for ready reference if you encounter a situation you are not sure about. Read it well. Read it often. And be the best driver you can be!

Have a Question?

You'll find many answers online at our Frequently Asked Questions page. You may also seek help by emailing us via our Contact Page or by calling our customer help line at 888-SOS-MICH (767-6424).