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Table of Contents
   
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Why is the cable company billing me in advance?
Cable operators are permitted by the FCC to bill one month in advance for standard monthly charges.
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 Quite literally, the best service I have received from the county on any issue since moving here.
Steven
Takoma Park
I am very pleased that the County stepped in to help me. They had the problem resolved within days....
Mary
Derwood
 Twitter Scavenger Hunt
Residents attending this year's Agricultural Fair were invited to compete in a Office of Cable and Broadband Services Twitter Scavenger Hunt.
Competitors were asked to capture images of listed hunt items around the fairgrounds. A first, second and third place winner were awarded at the completion of the contest.
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We are proud to share another edition of our Office of Cable and Broadband Services e-report. This report highlights the 2013 2nd Quarter Customer Service and Compliance Report.
If you have any questions about the statistics found within the report please contact Marjorie Williams, Franchise Manager, at cable.broadband@montgomerycountymd.gov
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Inspections
Our inspectors work with cable TV providers to ensure that inspection concerns are addressed in an efficient manner. At the date of this report over 96% of the violations reported this year have been resolved. For a complete report of inspection statistics click here.
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Complaint Resolution
The Office of Cable and Broadband services team work with residents and cable TV providers to help resolve most complaints as quickly as possible. In the third quarter of 2013 our efforts led to a 3.6 day turn around for resolved complaints. For a complete report of customer service statistics please click here.
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FCC Compliance
The FCC regulates the speed at which cable and broadband providers are expected to respond to consumer service requests. The graphic above highlights the percentage of consumer requests responded to within 24 hours in Montgomery County during the 3rd quarter. For a complete report of FCC compliance, please click here.
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Refunds
Our office assists residents in receiving refunds from cable TV providers. So far this year efforts resulted in $32,602 in refunds for residents. For a complete report of refunds earned, please click here.
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