Consumer Alert

 

November 25, 2014

 

Protect Yourself from Scams While Applying for Coverage on the Federal Marketplace

Indianapolis – During this open enrollment period, scammers are trying to take advantage of consumers who may have questions or need assistance understanding how to apply for coverage. 

Indiana Department of Insurance Commissioner Stephen W. Robertson said, “While it is important for Hoosier consumers to be informed, they need to be alert to potential scams. No one at Healthcare.gov needs your credit card information to help you apply for insurance.”

Imagine that you contact Healthcare.gov to apply for coverage and the person who answers the phone asks you for your contact and credit card information. They tell you they cannot connect you with someone who can help you with the application until they receive the information. Or, you call and the person offers you a $100 rebate voucher for a discount shopping program (if you pay the $1.95 processing fee), or a $100 Walmart gift card. Of course, in order to receive any of this (or help with your application) they tell you again that they must have your contact information and credit card number. Once they receive the information, your call is not transferred and your credit card has been compromised.

How did this scam happen? Pay close attention to the number you are dialing. Scammers set up phone numbers that are very similar to the Healthcare.gov phone number. If you accidently misdial, you may reach one of the scammers. Second, know that when you call Healthcare.gov, they do not require that you to give them your credit card or banking information.

If you suspect a health care scam, report it! Contact the Indiana Department of Insurance at 317-232-2385 or the Indiana Attorney General’s office at 317-232-6330.

If you are applying for coverage on the Federal Marketplace, make sure you call 1-800-318-2596. If you prefer to apply online, visit www.healthcare.gov.

If you need assistance applying for coverage, the Indiana Department of Insurance suggests that you contact a certified Indiana Navigator or licensed insurance agent for assistance. You can find a Navigator in your area by visiting in.gov/idoi/2823.htm or locate a certified insurance agent in your area by visiting in.gov/idoi/2611.htm and clicking on Find an Agent/Agency.

The Indiana Department of Insurance (IDOI) protects Indiana's insurance consumers by monitoring and regulating the financial strengths and market conduct activities of insurance companies and agents. The IDOI monitors insurance companies and agents for compliance with state laws to protect consumers and to offer them the best array of insurance products available. The IDOI also assists Hoosiers with insurance questions and provides guidance in understanding how insurance policies work. 

 

###

Media Contact:
Jenifer Groth, APR, Director of Communication and Outreach
(317) 234-8582
jgroth@idoi.in.gov
www.in.gov/idoi