Ward 3 Newsletter - 13th Edition

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Get Updates on Freeway Construction Projects on the Main Page of the City's Website

Under this heading

new and noteworthy

You can also follow these links:

For the State Route 91 HOV Project Updates

For the State Route 91 Project Updates

For the 215 Bi-County HOV Project Updates

Report Panhandlers

Call the Police Department's Non-Emergency Number:

(951) 354-2007


From Outside Riverside
Call (951) 826.5311

Mobile App

Mail Theft


If you are the victim of a mail crime such as mail theft, mail fraud and other criminal activity, please call:  


There is also an option on this line to report delivery problems.  

Stray Shopping Carts

Shopping Cart


You can reach our City’s Shopping Cart removal program at our Call Center at (951) 826-5311 or simply dial “311”. You can also send an e-mail to: callcenter@riversideca.gov

Center Location:

5257 Sierra Street
Riverside, CA 92504
Tel: (951) 351-8800
Fax: (951) 351-9731

Center Hours:

Monday - Friday
7:00AM - 9:00PM

9:00AM - 5:00PM

1:00PM - 5:00PM

Councilmember Mike Soubirous

May 5, 2015

Edition #13

Greetings to all Ward 3 residents and Riversiders!

There is much going on at City Hall and in Riverside. New businesses are desiring to locate in our City. Some are new restaurants, some are commercial businesses serving the general retail market or those that serve other businesses. 

City Council in December drafted a Strategic Plan to bring focus to Council’s vision for Riverside and direction for staff on how they approach their work. Staff recently completed and produced “Riverside 2.0” which was their strategy on how to implement Council’s vision and goals for Riverside. I am very proud of Council’s vision and desire to better Riverside through this plan and of staff’s recommendations on how to implement that vision.

The Council’s overarching goal for staff to attain was customer service - both internally and externally. Customer service or customer care is Council’s number one priority.  Council wants to change the “culture” of City Hall to a customer oriented, one stop shop, that treats its customers fairly, efficiently, courteously, and provides our customers with the best possible service. The Council’s second goal was economic development. Our City needs to recruit the best businesses, the best stores, restaurants, and retail it can. Once here, we need to help them grow and prosper. We need to continue to cut the red tape and once and for all - roll out that red carpet!

On Monday, May 4, 2015, our new City Manager, Mr. John Russo, assumed his new role and began what Council believes will be a great working relationship. Mr. Russo was recently the City Manager of Alameda, California. Mr. Russo has a strong financial background, has served as an elected council member, elected City Attorney (Oakland, CA) and knows what it takes to successfully manage, lead and serve. Welcome Mr. Russo!

Two weeks ago, the City of Riverside welcomed our new City Attorney, Mr. Gary Geuss (Gice). Mr. Geuss formerly served as a managing Assistant City Attorney in Los Angeles. Mr. Geuss has jumped right in and has found his stride.

I am happy to report that our City is finally getting roads repaved, looking to increasing tree trimming cycles and is making progress toward other quality of life issues that cause Riversiders to express concern. If you see panhandling or homeless camping out on properties, please call 3-1-1. One call does it all!  Same goes for run-away shopping carts, potholes or other City services. The City’s 3-1-1 operators will take your call and assign your concern to the appropriate agency or department. Don’t forget there is a free Mobile 311 app you can download to your smartphone. This app makes it easy to report.

I look forward to serving you - please don’t hesitate to call me with your concerns or even a question. I am a phone call or an email away.


Mike Soubirous

Councilmember - Ward 3

(951) 515-1663


John Russo

John Russo

Gary Geuss


Drought Effect

In case you have noticed some of our City’s median and parkway turf turning brown, please know the City didn’t forget to water them. The water has been turned off on all of these turf areas due to the drought and current water use restrictions. As soon as they are completely “dead,” City crews and landscape contractors will be removing the turf portions and will be replacing them with drought tolerant shrubs. The City is doing its part to meet water reduction goals and to help off-set how much water residents will be able to use. Please drive carefully when you see crews out along these areas installing the new water saving plants.


ADA Compliance Scam

- Reminder -


Currently there is a scam against business owners who are being contacted by attorneys attempting to sue the business for not being ADA compliant under the new guidelines. These are bogus attempts to steal your hard-earned money. Please report these attorneys to the California State Bar.

Although businesses are not “grandfathered” in under the new compliant laws and need to become compliant, there is a new Senate Bill that addresses this problem:

Accessibility Reform: California SB 1186 limits frivolous litigation regarding technical violations concerning disability access by reducing statutory damages, putting into place new provisions to prevent "stacking" of multiple claims to increase statutory damages and banning letters making demands for money before litigation.

City of Riverside

"Ask Finance" Website


New online resource allows public to ask direct questions of Finance Department and get answers.  

Answers to questions submitted at the website -- http://riversideca.gov/finance/ask-finance/ -- will be posted by the Finance Department staff as soon as they can be researched and addressed. Visitors to the site also will be able to submit documents along with their questions. Finance staff will be able to provide supporting information when answering questions.

The City Council’s Finance Committee will review all questions and answers quarterly at their regular meeting. Citizens can attend those meetings to ask follow-up questions as well.

All of these user-friendly tools are available at http://riversideca.gov/finance/.

Residents can pull public records on any topic at www.EngageRiverside.com, the citywide transparency portal unveiled early this month. They also can gather information by reading the City budget and/or financial statements and through Public Records Act requests.